At SitFlips, we're committed to providing high-quality products and exceptional customer service. If something isn't right with your order, we're here to help.

If you receive the wrong item, your order arrives damaged, defective, or there is an error with your shipment, you may submit a dispute or refund request for our support team to review.

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To help us resolve your request as quickly as possible, please include:

• Your order number
  
• A brief description of the issue
  
• Clear photos or videos (if applicable)
  
• Any additional information that may help us investigate
  

Our team reviews every request individually and will respond within 1–3 business days.

If your claim is approved, we may provide one of the following:

• A replacement product
  
• A refund (full or partial, depending on the circumstances)

Customer satisfaction is our priority, and we'll always work to find a fair solution whenever an issue occurs.

Need Assistance?

If you're experiencing an issue with your order, please contact us at SitFlips@gmail.com or submit a dispute through the form below. Our support team is ready to help resolve your concern as quickly as possible.